In order to be able to comply with the GDPR and to be able to cope with a structured and comprehensible data processing process in the support area – which is not possible with simple e-mail traffic – please use this contact option only:
If for some reason you can not start the AgenaTrader,
or you do not have the AgenaTrader installed on this machine.
In all other cases, we ask you, your concerns and technical problems
directly via the support ticket popup from the AgenaTrader platform
to send it to our team, as this is the only way we have all the necessary data and information to ensure a smooth and rapid settlement in your favor.
Good product and price advice is important to us so that you can choose the right one. If you need support with online shopping, then you are in the right place here:
Address your inquiry via contact form to us or
Use live sales chat in the TradersYard shop.
We are there for you at the usual office hours.
Note: Our sales team is fully trained on product and price inquiries and therefore can not answer questions about technical issues or detailed user questions. For technical questions please send a ticket directly from the AgenaTrader platform.