Our support team is regularly confronted with similar questions. We have summarized answers to these questions here and would like to ask you first to browse through the FAQ’s where you may already find the answer to your questions.

This will save you time and the support team will find more time to answer your important support cases quickly and with high quality.

–  My license has been deactivated
–  AgenaTrader broker license (single)
–  Does a sponsored (branded) license contain all functions?

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–  When is the candle considered “ended” in the candle chart?
–  Can I import my own data sources (tick data histories)?
–  Summer and winter time (daylight savings)
–  Holidays

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– Most probable reasons and solutions

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– Which settings do I have to consider when trading futures with IB?

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– Due to a multitarget setup, no OCO link can be generated between Stop and Target
– Deviation in the PnL statement
– Will my AT ++ or Scripted trading strategy also run when I am offline?
– Can AgenaTrader acquire a trading logic for automated trading? (Strategies, indicators, conditions)

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– What is the difference between Hard and Soft stops
– Example

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– Entering the package license key
– Creating or importing a package
– Import package – setup

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– Create packages – setup
– Choosing the package content
– Settings from the Configuration Escort
– Further export settings

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– License: ownership and right of use
– Programming and language
– Possible extra costs
– Changing product or version
– AgenaTrader online media and support

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– AgenaTrader on several computers
– Resetting AgenaTrader to older settings: backup
– Does AgenaTrader support MAC OSX (Apple)?
– Are my data still available after Backup?
– Backup Service Anbieter
– Download of the current AgenaTrader Release
– Update 32bit to 64bit System

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– How does a Compile Error look like
– Scripted Conditions Error
– Scripted Indicator Error
– Scripted Strategies Error

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– License key
– License activation
– Possible error messages

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– AgenaTrader does not start or keeps crashing
– The loading times of the charts are too long
– My CPU and memory utilization are too high
– AgenaTrader freezes

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– Definition of the problem
– Request instruments / mappings
– Instrument Lists and Mappings Import

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– Correctly establishing a connection to a broker or data feed
– Connection guides for brokers and data feeds

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– Which data feeds can be connected to AgenaTrader?
– Is a broker connection possible with the basic version?
– Broker and data feed connection instructions

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– Missing market data
– Do I have the latest version?
– Have I connected AgenaTrader to the broker and data feed correctly?
– Do I have the right account settings?
– Have I imported the instrument lists and mappings?
– Are the trading times set correctly?
– Have I selected the right chart style?
– Have I subscribed to market data for the instrument (symbol)?
– (Only for futures) Has the correct contract month been set?

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– Trading function is deactivated
– Transmission of order doesn´t work

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– AgenaTrader issues a warning via a popup:
– HistoryRequestOverflow
– Charts are depicted partially incorrectly and contain erroneous data
– Histories are missing and charts do not tick

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– Overview order connections
– Supported versus locally simulated connections

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– Creating an instrument
– Practical examples

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– Duration
– Interuptions
– Warnings

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– Is a broker connection possible with the basic version?
– Broker and data feed connection instructions

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– Display options
– Deviations outside of trading hours

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Further FAQ’s you can find here…