Contact Support2018-12-03T12:22:45+00:00

Contact our customer support

Our commitment to high quality is defined by our top-notch customer support. As well as offering you extensive video tutorials, a support forum, and the online help area, we are also happy to answer your questions by email.

Our average response time is 6 hours; in critical cases you can expect an answer within 2 hours.

Visit our support forum

The moderated support & discussion forum is the perfect place to learn everything you need to know about AgenaTrader. You can get any required information from the support team, and also learn even more from other AgenaTrader users.

Submit your questions concerning AgenaTrader to our forum, and exchange tips and tricks with other users. Visit our support forum HERE


To avoid unnecessary tickets, we ask you to read the TOP 10 FAQ articles presented here. If you contact support without reading the top 10 FAQ, your ticket will have a
minimum response time of 5 days. If you wish to read more FAQs, you can find them HERE

Client Support form

All fields with (*) are mandatory fields

Your name* Operating system*
Your e-mail * Broker*
Subject* Data feed*
Category* Account*
AgenaTrader release* Your activation key*
Is it a one-time occurring or repeated issue?? *
At which time frames does an issue occur?*
With which instrument does an issue occur?*
Please send us your screenshots so that we can gain a better understanding and avoid possible misconceptions.
Please describe the issue more precisely.*