Trading function is deactivated
Problem:
Trading function in chart context menu and/or QuickSetup-buttons are deactivated:
Reasons and possible solutions:
- Account settings for multibrokerage are not correct. -> Please check, if you have activated broker as well as asset classes and exchanges you want to trade in Tools -> Settings -> Account connections. Here you can find further information on multi brokerage settings.
- You are not connected to your broker account. -> Please connect to your broker via Main -> Connections -> Connecting.
- Trading hours or trading breaks were adjusted. -> Please check in InstrumentEscort as well as in KonfigurationsEscort your settings of trading hours and trading breaks. Here you can find important informationen on Market Place Escort.
- Over-the-counter trading hours are activated. -> Please check, whether you changed Over-the-counter trading hours and activated in chart via Toolbar-button
, and if so, deactivate it.
Transmission of order doesn´t work
Problem:
Order is not sent to broker.
Reasons and possible solutions:
- Mappings were not (or not fully) imported or are wrong. You get this error message:
-> Please re-import mappings. If mappingfor the instrument in question is still incorrect or missing, you can request correct mapping in InstrumentEscort with "Submit correct mapping"-button.
- Ticksize in instrument is not set correct. You get this error message:
-> Please adjust ticksize according to your broker. You can find this information on broker´s website or in broker´s platform.
- Account size is too small for order size. -> Please book some money to your broker account or reduce order size.
- Margin requirements not fulfilled. -> Please book some money to your broker account or close some open positions.